Auto Insurance Claims

Whether you're reporting a minor fender bender or a major crash a representative will contact you as soon as possible.

The claims process

Start

Your auto claim is assigned to a claim representative, who will call you by the end of the next business day to gather additional details.

Review

Your claim is reviewed and arrangements will be made to inspect the damages to your vehicle or determine the damages. We have several convenient appraisal options and your claim representative will guide you through the process to help you get back on the road. 

Claim status

Your claim is resolved and closed.

Find out more about filing an auto claim.

To help make the claim process go smoothly, use the following checklist to prepare for questions we may ask.

• Names and contact information for everyone involved in the accident, including any witnesses
• Your telephone numbers, including home, work and cell numbers
• Your email addresses
• A household contact you want handling the claim
• Your policy number
• Date and location of your accident
• Description of your accident and damages
• Description of injuries to you, your passengers, or other people
• Vehicle information, including make, model, year and license plate number
• Police department information, including department name, report number, and a description of any tickets