Frequently Asked Questions
We're here to help with answers to your insurance and investment questions.
Popular topics
- Claims FAQs
- Billing FAQs
- Online account FAQs
You can report your auto, home, renters , or auto glass claim online. Log in to your account, choose Claim at the top of the page and complete the form. You’ll receive a confirmation number and someone will be in touch with you shortly!
If you don't have an account and don't have the time to register today, we also offer several claim forms for workers' compensation claims, auto accident claims, or home, farm or business claims.
If you’d rather talk to a real person, give us a call at 866-COUNTRY (866-268-6879). We’re happy to help 24 hours a day, 7 days a week.
For all other claims types, call 866-COUNTRY (866-268-6879) or visit our Claims Support Center for more details.
Search for a local tow company or repair shop and work with them directly. We’ll reimburse you up to $100 per event for the services you need.
If our appraiser has determined your vehicle is a total loss, one of our auto specialists will contact you to discuss settlement, based on the value of your car in its pre-claim condition.
Just log into your COUNTRY Financial account to see whether “Emergency Roadside Service” or “Vehicle Travel and Tow” is listed on your auto policy. If it’s not, contact your rep to add the coverage.
If you have chosen to have Vehicle Rental coverage on your auto policy, then:
- We will provide a rental car during repairs if your damage is a result of a covered claim.
- We’ll pay for a similar vehicle to the one you own, up to $40 a day (including taxes and fees and an $800 maximum).
- You may also choose to use the $40 a day on cab fare or a ride sharing service.
If you’re unsure if you have rental coverage, log in to your account to view your policy coverages.
It’s simple! Register for a MyCOUNTRY account using the policy information shown on your bill. After your email address is verified, click Billing at the top of the screen to see current bills due and then Make a Payment to start the process of payment. You can also see your bills under Your Bill on your homepage.
You have lots of choices.
- Make payments via credit, debit, or prepaid card, or electronically from your bank account
- online at COUNTRYFinancial.com
- via our COUNTRY Financial mobile app, or
- by calling 866-COUNTRY (866-268-6879).
- To pay by mail, use one of the addresses below. Mailed payments can be made via check, cashier’s check or money order.
- For Auto, Property, Umbrella, Business and Farm policies, mail to:
COUNTRY Financial
PO Box 2100
Bloomington, IL 61702
- For COUNTRY Financial Life, Health or annuity policies, mail to:
COUNTRY Financial
PO Box 2000
Bloomington, IL 61702
- For Cotton States Life Insurance Co. policies, mail to:
COUNTRY Financial
PO Box 2060
Bloomington, IL 61702
- For Auto, Property, Umbrella, Business and Farm policies, mail to:
Sorry if this has happened to you. You need to have JavaScript enabled to use online bill pay. If you need help enabling JavaScript, please call us at 866-COUNTRY (866-268-6879).
Most auto, home, farm, umbrella, commercial, life, health and annuity payments can be made online. If you have questions about a policy you’re unable to pay online, please contact your contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).
Any time you want, 24 hours a day, 7 days a week.
Access your COUNTRY Trust Bank® 401(k) account by going to COUNTRYBusinessRetirement.com or by calling (855) 805-2971.
Log in to your account (if you don’t have an account, register today).
Since different policies can have different addresses, pick the policy/product that you want to change the address on. If the same address is used on multiple policies, it will update the address on those policies as well.
Under the "Policy Changes" section, select "Change address on policy," fill out the form, and submit it. Please allow up to 30 days to process the address change.
NOTE: Retirement plan participants must contact their employer to change an address.
Other address change options are also available:
- Call 866-COUNTRY (866-268-6879)
- Contact your representative
Your verification code is sent to you during registration, when you log in to your account, or when resetting a password. You have the option to receive your verification code through email, text, or phone call.
Depending on your email or phone provider, it could take up to 10 minutes to receive the verification code.
If you’ve waited at least 10 minutes and still haven’t received your code, here are some ways to troubleshoot:
- Select the RESEND link to and either re-enter your email address, your phone number, or select a different one. In the case of resetting a password we will try to send it to your email if the phone number entered was not registered.
- Call us at 866-COUNTRY (866-268-6879) if you would like help over the phone.
- Select the Click to Chat option, on the bottom of the page, if you would like help on the screen. After you connect you can also set up a CoBrowse if you want to share your screen with who is helping you, so they see what you see.
Log in to your account. Under “Quick Links” you will see a link for Insurance card.
A PDF version of your insurance card will appear, allowing you to download the file directly to your phone.
You can also download COUNTRY Financial Mobile from your app store for more convenience.
It's simple! Just log in to your account and select profile settings under your name on the top of the page. Go to the Login & security section and choose EDIT. Then enter your new email address and select Send Verification. After you have completed this step, you should receive an email with a verification code to validate the new email address.
Updating your email address in the Login & security section will change the email used for your login. To update your contact email only, click EDIT in the CONTACT INFORMATION section or contact your representative directly with your new email information.
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COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.