Billing FAQs

It’s simple! Register for a MyCOUNTRY account using the policy information shown on your bill. After your email address is verified, click Billing at the top of the screen to see current bills due and then Make a Payment to start the process of payment. You can also see your bills under Your Bill on your homepage.

Most auto, home, farm, umbrella, commercial, life, health and annuity payments can be made online. If you have questions about a policy you’re unable to pay online, please contact your contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).

Yes, it’s free. We don’t charge any fees to pay your bills online.

Your payment will post to your billing account right away.

We take Visa, Mastercard, and Discover credit, debit and pre-paid cards. Please note, card payments are not yet accepted for Life, Health and Annuity policies.

Once logged in to your account choose Billing at the top of the screen. Then click Billing, or look under Your Bill on your homepage. You can also call 866-COUNTRY (866-268-6879) to check your payment balance.

If your policy has lapsed, different factors may affect the amount needed to reinstate it. Please contact your contact your COUNTRY Financial representative.

Log in to your account and choose Make a Payment under Your Bill on your homepage. Then select each bill you want to pay. Please note you may not be able to use the same payment method for all your policies. See what are my options for paying my bill.

You can create combined bill plans for Auto and Home policies, and for Life and Health policies. Please contact your COUNTRY Financial representative. Unfortunately, we’re unable to combine Auto and/or Home bills with Life and/or Health bills.

Once logged in to your account, choose Billing at the top of the screen, then Update Payment Options, and edit or delete the account or card.

An exception is if you’re enrolled in automatic monthly payments using your bank account. For those bank account changes, please contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).

We recently upgraded to a new payment platform. With this change, you’ll need to re-enter any saved credit card or debit card information for your use going forward. Once logged in to your account, choose Billing at the top of the screen, then Update Payment Options, and add your debit or credit card information.

Definitely. Log in to your account, click Turn on Automatic Payments under Billing at the top of your screen or under Your Bill.

Absolutely. You can change your automatic payment to be taken on the bill due date or any day 17 days up to the bill due date. To make this change, log in to your account and choose Billing at the top of the screen. From there, view details of any bill, then click Manage Automatic Payments, and use the drop down to select when you want your bill paid. You can also call 866-COUNTRY (866-268-6879), or your COUNTRY Financial representative.

An exception is if you’re enrolled in automatic monthly payments using your bank account. For those payment date changes, please contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).

Yes. You can update the payment method used for your automatic payments to a new bank account, credit card, or debit card. To make this change, log in to your account and choose Billing at the top of the screen. From there, view details of any bill, then click Manage Automatic Payments to update the payment method used. You can also call 866-COUNTRY (866-268-6879), or your COUNTRY Financial representative.

An exception is if you’re enrolled in automatic monthly payments using your bank account. For those payment method changes, please contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).

Yes, you can. Pick a payment plan to fit your lifestyle and budget. You may save more if you pay less frequently. Contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879) to find out how each payment plan affects the cost of your insurance.

For life, health and annuity policies, the Make a Payment button remains active for several days of processing time or when you’ve scheduled a payment for a date in the future. If you're unsure if a payment went through, please check your payment history. You can do this by going to Make a Payment and then clicking on Payment History at the top of the screen. If payment status shows Approved, do not resubmit a payment because it will debit your account a second time.

Sorry if this has happened to you. You need to have JavaScript enabled to use online bill pay. If you need help enabling JavaScript, please call us at 866-COUNTRY (866-268-6879).

Please try refreshing your page or logging out and logging back in. If you’re using Safari or Chrome, don’t use the browser forward and back arrows in COUNTRY Online Bill Pay. Instead, use the navigation links provided to move through the site. If you still get an error or need additional help, we can assist at 866-COUNTRY (866-268-6879).

Paperless billing means we won’t send you a paper bill, but you’ll still get your policy info and proof of insurance cards in the mail.

You can also log in to your account to download a PDF of your insurance cards and view your policies under Your Policies & Investment Accounts. For added convenience, download the COUNTRY Financial Mobile App to see your insurance cards and policy information.

For auto, home, farm, commercial and umbrella policies: Click your name in the upper-right hand corner of your online account and then Message Preferences to set your email and text notifications.

For life, health and annuity policies: Click on Make a Payment to activate email notifications; you can do this even if you don’t currently have a bill due.

If you’ve selected to receive email or text communications from COUNTRY, we send them the day after payment is made. The exceptions are if you make a payment after 10 p.m. CST, or during the weekend. Then, we send them within two business days following payment.

We recently upgraded to a new payment platform. With this change, you’ll now have a wallet with saved ACH, credit card or debit card information for your Auto, Home, Commercial and Umbrella and a separate wallet for your Life, Health and Annuity policies. Once logged into your account, choose Billing at the top of the screen, then Update Payment Options, and add your ACH, debit or credit card information.